Our support technicians can connect directly to your computer via FirstSupport - remote support software to show you how to correct problems, update your files, make configuration changes or demonstrate how to accomplish a particular task with FirstSteps.

The remote support software will establish a remote control connection automatically with the technician. No input is required from you other than to enter your password and open the file.  The technician will then be able to see and operate your computer almost the same as sitting in front of it.  You can see everything the technician is doing and can end the session instantly at any time by double-clicking on the remote control icon in your system tray or right-clicking on the icon and selecting close from the popup menu.

To start a support session now, click here.

When prompted, click on run:

Enter the password provided by the support technician:

Enter the number provided by the support technician:

That's it!

Your support technician will now be able to guide you through your query.